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CIS-CSM Pdf Files | Exam CIS-CSM Quiz

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q208-Q213):

NEW QUESTION # 208
What will be the state of a case after a customer rejects the solution proposed by an agent?

A. In Progress
B. Open
C. Solution Rejected
D. New

Answer: B

NEW QUESTION # 209
Who can create a customer service case from a community discussion? (Choose two.)

A. Proxy case creator (sn_customerservice.proxy_case_creator)
B. Customer service agent (sn_customerservice_agent)
C. Partner (sn_customerservice.partner)
D. Case Viewer (sn_customerservice.case_viewer)

Answer: A,B

NEW QUESTION # 210
What role does the Engagement Manager play before the Workshop? (Choose two.)

A. Provides answers to technical problems
B. Assists with technical requirements
C. Project Manager
D. Acts as intermediary

Answer: B,C

NEW QUESTION # 211
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

A. False
B. True

Answer: B

NEW QUESTION # 212
Matching rules enhance assignment capability by ____________________.

A. Matching best agent by skill
B. Determining if account is a customer or partner
C. Providing dynamic matching of cases to groups or individuals
D. Matching best agent by availability

Answer: A

NEW QUESTION # 213
......

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CIS-CSM Pdf Files | Exam CIS-CSM Quiz

Exam ServiceNow CIS-CSM Quiz - Standard CIS-CSM Answers

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High-quality ServiceNow CIS-CSM Pdf Files - CIS-CSM Free Download

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